Confirmation of Booking
Your booking is confirmed and a contract exists when the Passion Tours issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately. Please ensure that names are exactly as stated in the relevant passport.
In the case of all bookings, including tailor-made holidays, your booking will be confirmed by 50% upfront advance. A Confirmation Invoice and Travel Voucher will be sent when all reservations have been made with full payment to be paid 7 days prior to arrival. Payment of deposit confirms that you accept our booking conditions.
- Initial Payment is required at the time of booking.
- The Client must pay all bank charges in the case of a bank transfer.
- There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on Central Bank of Sri Lanka at time of booking and are not subject to change.
Cancellation by Passion Tours
Passion Tours is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure. In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
Cancellation by Client (You)
You may cancel your booking by notifying the Tour Consultant. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Consultant and are expressed as a percentage of the total price paid for the cancelled Tour.
- If Cancellation received 60 days or more before arrival in relevant booking: the 100% of the payments made to the Tour Consultant in respect of the cancelled tour will be refunded.
- If Cancellation received between 30-59 days before arrival in relevant booking: an amount equal to 95% of payments made to the Tour Consultant in respect of the cancelled Tour will be refunded.
- Cancellation less than 30 days before arrival in relevant booking: an amount equal to 90 the payments made to the Tour Consultant in respect of the cancelled Tour will be refunded.
- If Cancellation received 07 days or less before arrival in relevant bookings are non – refundable.
- Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows.
Any individual who intend to cancel a booking with Passion Tours must immediately notify their respective Tour Consultant by email, quoting their Invoice number. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
Change in Itineraries
Itinerary Changes Made by Passion Tours
Passion Tours is committed to high levels of professionalism to protect your booking. Adjustments will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (e.g. overbooking of hotel) demand an emergency change of accommodation while you are on holiday, we will refund you appropriately if the replacement hotel is cheaper and pay any additional transfer costs.
Itinerary Changes Requested by Client (You)
Passion Tours aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, We will always inform You regarding the additional charges incurred with respect to those changes.
Customer Care & Complaints
Passion Tours is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (e.g. hotel manager), our ground representatives and agents. If matters are not satisfactorily resolved, you MUST notify Blue Lanka Tours within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Blue Lanka provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.
Required Medical Information
You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
Personal Loss, Injury and Illness
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
Passion Tours guarantees agreed accommodation for the tour package selected by the Client. Clients are provided with detailed information beforehand on selected hotels based on their package. Clients are requested to thoroughly research the selected hotels before confirming a booking. Once a booking has been confirmed, we will make reservations at hotels and these cannot be changed under any circumstance before or after the guest arrives in Sri Lanka. If however, the guest insists on changing a hotel booking, Blue Lanka Tours will try our best to arrange another hotel in the selected category; but that cost incurred will have to be undertaken by guests themselves.
Passion Tours never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Passion Tours, even in the case where the product may have been discussed between a client and an employee or representative of Passion Tours. Determining the value of a product is entirely the client’s responsibility. Passion Tours has no duty to intervene in such circumstances. Passion Tours is not responsible for the quality, functionality, guarantee or warranty of any product you may purchase during your tour.